I signed up for a new Singapore Airlines frequent flyer card several months ago. I waited and waited. It never arrived. Naturally, I blamed Australia Post.
I rang up the airline the other day to see if I could get a replacement as I'm due to travel with the airline for work in July.
The guy on the phone (who, by the way, picked up after one ring...no waiting!) was very polite. He told me that the card has gone digital and I would have received instructions via email when I validated my card on how to get it onto my phone. Ooops.
Sorry Australia Post.